Phone & Email Support
We are here to help. Please feel free to call our email your questions and concerns. We will happily respond within 24 hours of your initial inquiry.
Contracts with Tina & Company
We are very busy and incur expenses once we start working for you. As a small business, we must charge a 50% retainer fee upfront. This fee can vary based on your project.
​
The majority of our service and project fees are due in advance.
Professional Information
There are many services I can provide you but in the event that you need help beyond what I am legally permitted to do, I will refer you to any attorney to consult with. This referral will be free of charge and I do not partner with these attorneys in any way. Nor do they pay me for any referrals they receive. Ever.
Deadlines
We respect deadlines. (Hallelujah) We ask that you respect ours. We work very hard to meet deadlines we are given by you and given to you. We ask that you do the same. If we request certain information from you within a certain amount of time, please comply. Help us help you.
Support
If you do not understand exactly what you have in your hands, let us know. We will explain it to the best of our ability. Formal correspondence is not always easy to read, sometimes, stress alone can hinder our comprehension levels. We understand that. Call us. We are here to help.
Our Promise, No Two Clients Alike
As part of our ongoing committment to our clients, we we promise to never represent more than one client in a specific trade or profession when it comes to branding, marketing or social media services. Our goal is to make you the best in YOUR industry.
Follow Up
Once you are done, please follow up with us. Let us know how we did, what you liked, what you didn't like and what we can do better.We are a small company with BIG dreams and only your feedback can help us reach those dreams.
Community Referrals
Simple. If you like us, tell your friends. Oddly enough, if you think we suck or have a similar unfavorable opinion, we want to know that to. We believe customer service and reputation management is key to being good people and a good company. All we ask is that you let us try to fix it. We want to stay friends, don't you?